Your privacy matters to us. This policy explains what data we collect, how we use it and how we protect it, in line with the Egyptian Personal Data Protection Law No. 151 of 2020.
Data we collect
- Order data: name, mobile number, email (optional), delivery address and notes.
- Account data: if you create an account, your password is stored encrypted and nobody can read it, not even us.
- Chat messages: messages you send in the chat so we can answer and follow up.
- Technical data: essential cookies for the cart, sign-in and chat, and an encrypted fingerprint of your IP address for fraud protection (we do not store the IP itself).
How we use it
- To confirm, deliver and track your order and contact you about it.
- Customer service and answering your questions.
- Protecting the website and customers from fraud and abuse.
Sharing
We never sell or rent your data. We only share what is needed to fulfil your order:
- Our courier Troos Global: name, phone and address for delivery.
- Paymob payment gateway: for online payments only.
- Chat AI assistant: if enabled, your message is sent to an AI service provider to draft the reply, without any payment data.
- Authorities when required by law.
Security
We use encrypted connections (HTTPS), password hashing, protection against hacking and brute-force attempts, and limited staff access.
Your rights
- Know and correct the data we hold about you from My account or via customer service.
- Request deletion of your account and data, except what the law requires us to keep (such as invoices).
- Object to any use of your data for marketing.
Retention
Order data is kept as long as required by law and accounting, chat messages for up to one year, and account data until you ask us to delete it.
Contact Adel Express customer service
- Email: info@adelexpres.com
- WhatsApp (main number): 01095564375
- Phone: 01095564375
- Live chat: the chat icon on any page of the website
