All our products are genuine and sourced through authorized channels, and carry the official agent warranty in Egypt according to each brand’s policy and the warranty period stated on the product page or warranty card.
What the warranty covers
- Manufacturing defects and faults not caused by misuse, during the agent warranty period.
- Maintenance and repair at the brand’s authorized service centers.
What it does not cover
- Breakage, scratches, liquid damage, or damage from power surges.
- Opening or repair at unauthorized places, or use of non-original parts.
- Normal wear and consumable accessories.
How to use your warranty
- Keep your invoice and warranty card (if any).
- If a fault occurs, contact Adel Express customer service and we will connect you with the nearest authorized service center and follow up.
- If a manufacturing defect appears within the first 14 days, our returns & exchange policy applies.
Contact Adel Express customer service
- Email: info@adelexpres.com
- WhatsApp (main number): 01095564375
- Phone: 01095564375
- Live chat: the chat icon on any page of the website
